Photo Sharing and Video Hosting at PhotobucketGeez, what is it with Starbucks employees and their “big heads”?

So, I went to Starbucks today with my mother. I step up to the counter [first time in the actual store since I usually just buzz through the drive-thru] and order a “Tall Vanilla Bean Frappuccino for pnut and a Venti Coffee Frappuccino no whip“. To which I get in reply from the “I know more than you about coffee” Starbucks employee, “You know vanilla bean doesn’t contain coffee, if you want a vanilla frappuccino you have to specify.” “Ok, whatever” I replied hastily as to shut his annoying trap up. He then begins to rattle some more jargon off as if to impress me with his Starbucks knowledge. The whole time I am tending to a whining 3 year old and a antsy 8 month old. I looked up and said “OK, WHATEVER!” again because apparently he didn’t hear me the first time.

Five minutes after his long speech on what the difference is on vanilla frappuccino’s and vanilla bean frappuccino’s, rude comes back and says “Oh, I’m sorry can I get you something else for that vanilla bean frappuccino since we seem to no longer have any pre-made mix left?” “That drink was for my son so it can’t have coffee in it” I said back. “Well we have *insert a long list of drinks that don’t carry coffee*” “No, that is ok, I’ll just get a juice” I said back. “But the *insert some non-coffee drink name* doesn’t contain coffee and it has this and that and this and that in it, it is really good, I think he will like it” said the talk to much guy. “No, I said I would get a juice instead!!!” I said again in a louder tone of voice. He shuts up and rings up my order.

My mother gets her order and takes pnut outside to the patio. I stay back with the baby awaiting me overly priced coffee. The barista calls out “Venti Vanilla Frappuccino”. I stand there waiting for them to call my order when dude who took my order yells at me “Ma’am that is your order!” I looked at him dead in the eyes and said “No, I ordered a Venti Coffee Frappuccino with NO WHIP“. He said *smacking head* “Oh, I’m sorry about that, ma’am”. So I wait five more minutes for dude that took my order to make my order right. Then he hands me my drink. I look at him dead in the eyes one more time and said as loudly without screaming and serious as I possibly could “I asked for a coffee frappuccino with NO WHIP, next time get it right.” I walked off, scraped the whipped cream off the top into the trash and went outside to the patio.

Now had this guy not tried to “educate” me so much on how the order should be properly placed he would have actually heard me the first time I ordered the drink. Secondly, you would notice that I told him that I ordered a coffee frapp. without whipped cream when I told him he screwed up my order which makes that two times that I told him about my order. Now had I got my coffee at McDonalds or something I wouldn’t have made such an uproar but here I stand paying for a five dollar coffee to which is the only thing they are supposed to be good at!!! I just can’t believe the nerve of that guy. He gave me a coupon for a free drink but still does that really make up for the service? I’m going to call headquarters tomorrow and complain some more because honestly that is ridiculous.

To make it worse, guy that knows more than me about coffee got the guys order behind us wrong too! Now, I can see why they are closing their doors on February 26th to retrain their employees.

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