As a consumer, there are lots of ways to show your outrage. One, like Diva has done here, is to blog about your bad experience - and to name names. Companies don’t like that, and in the past few years I have received numerous coupons and gift cards for stores and restaurants after I wrote a blog about a negative experience there.

The other way to show your outrage is to never go back to that particular store, and maybe even tell your friends not to go there. Store owners follow the almighty dollar. It may seem like a small action, but if his poor customer service leads you and dozens or hundreds of other customers to go elsewhere, they WILL notice and they WILL make changes.

Being a Christian does not mean being a pushover. It means being confident in who you are, and not being afraid to tell others how you feel.

Drea…Ok, I wasn’t trying to start anything either nor did I expect that you were. I was simply telling you what I expected from a company that overcharges people for their coffee. If they want to overcharge for a simple thing as coffee and have a reputation for having good customer service as a part of their “demand” then I should get nothing less. See what I am saying. Tis better to tell someone where they are wrong so that they can learn from the experience than to hold it inside and let it bother you continually each time I have my order taken from that guy. If we were never corrected in our lives we would never learn anything.

Operator: Welcome to Burger King, may I take your order?
Greg: Yes, can I have 3 Whopper Jr’s w-
Operator: With cheese?
Greg: WITH CHEEEEEEESE, NO PICKLES, NO ONIONS, AND NO KETCHUP!!!

They never give him any time to finish!!!!! And then on top of that they sometimes make him repeat!!

Drea: all I can say is that is your opinion. I do not believe I overreacted when I didn’t ask for his opinion. Had I asked what other drinks there were then it would have been appropriate. People that involuntarily divulge information as if they know more than you in a stuck up, better than you type of attitude is not right and that is exactly how that guy was. You can tell later in the story that because of his inappropriate, better than you attitude he not only screwed up my order but also screwed up the guys order behind me as well. Think of the guys attitude like he was trying to “show off” to me that he knows so much about starbucks just because he works there. Working there means nothing especially if I have the money in my pocket.

I disagree with Drea, having worked in several different retail/food service stores before- the customer is always right, and it was downright inappropriate of that kid to question your decision (especially since it was for your son). He doesn’t know if you or your son, he doesn’t know if you are maybe allergic to this-or-that ingredient in the other drinks, and you are the one with the money. I hope his boss gave him a good lecture, because his behavior was wrong in every way for a retail job. As in, if you weren’t as nice as you are, you could probably have taken him to small claims court and won. And his boss would REALLY not like that.

(Two or three years ago, I was working in a fast food restaurant, and our restaurant WAS taken to small claims court due to the behavior of another employee. We lost, and that other employee lost her job. It really does happen.)