What you get when you complain to Starbucks
Feb 29, 2008 Author: The Domestic Diva | Disclosure | Filed under: Commercial Break
So many of you know about the “incident” when I complained to Starbucks a couple of weeks ago. Well what exactly did calling and complaining to headquarters get me. $5 Starbucks Card, and 3 coupons for free drinks any way I want them. So for those doubters that think it doesn’t help to complain, in actuality it really does. Not only do you get free stuff but they actually listen to you, take notes of it, address the issue with management at the store (which is a lot more effective when headquarters calls than by me address a manager directly), apologize, and most importantly thank you for bringing the issue to their attention.
I had made a Me-Today video of me calling headquarters but don’t feel like taking the time to upload it. So there you have it folks. I called, I complained, I got free Starbucks.
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Jenn Said:
I just read your other post. The guy definitely acted like a twat! It’s one thing to make a suggestion, and quite another to act all high and mighty about things and then STILL screw up. I worked in fast food (not that far off from Starbucks
), and I never would have stepped out of placed in that manner.
It’s good that Starbucks got back to you. Yay for freebies, but more importantly, yay for them listening to what you had to say!
February 29th, 2008 at 5:54 pm
Megs Said:
I read your blog entry earlier. As a Starbucks employee let me say one thing: We’re all not like that. At least in most of New Jersey. Again the person at the register was probably trying to be helpful… but he brought out his Coffee Knowledge attitude stuck up shit which isn’t right. Not only that but there should of been some kind of communication that they were out of the cream base mix UNLESS he just ran out on the spot.
The barista making your drink… I really have to say it wasn’t 100% his fault. He only make drinks that the person on the register tells him to make. So basically the a-hole register person probably made a mistake in the order and all he did was follow what he was given to him. How ever, I can’t defend him for the second mistake round… that was probably plain stupidity.
I’m glad to see that cooperate responded fast to your situation. Let me assure you that this will definitely get reported back to the manager of the store, and if the manager is a good manager, they will do something about it.
As for the whole training on Feb. 26, if you want to read on what went on, just visit my blog.
OH and by the way, cute blog!
February 29th, 2008 at 7:15 pm
Sheena Said:
This reminds me of a time we were at Taco Bell and I was starving. They took soooo long, I called the hotline while in front of the window, they never picked up and once I got my food I forgot all about calling.
March 1st, 2008 at 2:57 am
Audra Said:
I’ve learned to always complain about any issue I have. I know most people that work retail/food service, etc. hate their jobs and are lazy at their work. I know, I’ve worked retail. And sometimes you really do have to call the 1-800 number to complain. I never complain to a manager at the place because that pretty much does nothing- but when you call the 1-800 number, it basically goes to the regional manager, who contacts the store and raises hell about it, because it brings their store rating down. Once I was out to dinner with a large family ground (around 11 of us) We were one of only 3 tables in the restaurant and for some reason we got zip for service. There were waiters just standing around at the bar, so it was far from slow in there. When I called, I ended up having our dinner refunded to us, plus TWO HUNDRED dollars in gift cards!!!
March 1st, 2008 at 2:00 pm
Melinda Said:
Yay Diva! I’m super-glad that you got some free drinks and stuff. Yum!
March 3rd, 2008 at 2:01 am
Jennie Said:
Thanks for this info! I am going to contact Starbucks customer service because there’s this barista (new employee) who is such an arrogant bitch and I’ve been a faithful patron of that exact location for 3 years! And the new ones make awful coffee.
April 22nd, 2008 at 1:27 am