Comments on: What you get when you complain to Starbucks http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/ Reviews & Reality Unscripted! Fri, 05 Dec 2008 00:41:24 +0000 http://wordpress.org/?v=2.0.2 by: Jennie http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-79916 Tue, 22 Apr 2008 05:27:14 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-79916 Thanks for this info! I am going to contact Starbucks customer service because there's this barista (new employee) who is such an arrogant bitch and I've been a faithful patron of that exact location for 3 years! And the new ones make awful coffee. Thanks for this info! I am going to contact Starbucks customer service because there’s this barista (new employee) who is such an arrogant bitch and I’ve been a faithful patron of that exact location for 3 years! And the new ones make awful coffee.

]]> by: Melinda http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-68150 Mon, 03 Mar 2008 06:01:05 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-68150 Yay Diva! I'm super-glad that you got some free drinks and stuff. Yum! Yay Diva! I’m super-glad that you got some free drinks and stuff. Yum!

]]> by: Audra http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67904 Sat, 01 Mar 2008 18:00:27 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67904 I've learned to always complain about any issue I have. I know most people that work retail/food service, etc. hate their jobs and are lazy at their work. I know, I've worked retail. And sometimes you really do have to call the 1-800 number to complain. I never complain to a manager at the place because that pretty much does nothing- but when you call the 1-800 number, it basically goes to the regional manager, who contacts the store and raises hell about it, because it brings their store rating down. Once I was out to dinner with a large family ground (around 11 of us) We were one of only 3 tables in the restaurant and for some reason we got zip for service. There were waiters just standing around at the bar, so it was far from slow in there. When I called, I ended up having our dinner refunded to us, plus TWO HUNDRED dollars in gift cards!!! I’ve learned to always complain about any issue I have. I know most people that work retail/food service, etc. hate their jobs and are lazy at their work. I know, I’ve worked retail. And sometimes you really do have to call the 1-800 number to complain. I never complain to a manager at the place because that pretty much does nothing- but when you call the 1-800 number, it basically goes to the regional manager, who contacts the store and raises hell about it, because it brings their store rating down. Once I was out to dinner with a large family ground (around 11 of us) We were one of only 3 tables in the restaurant and for some reason we got zip for service. There were waiters just standing around at the bar, so it was far from slow in there. When I called, I ended up having our dinner refunded to us, plus TWO HUNDRED dollars in gift cards!!!

]]> by: Sheena http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67830 Sat, 01 Mar 2008 06:57:34 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67830 This reminds me of a time we were at Taco Bell and I was starving. They took soooo long, I called the hotline while in front of the window, they never picked up and once I got my food I forgot all about calling. This reminds me of a time we were at Taco Bell and I was starving. They took soooo long, I called the hotline while in front of the window, they never picked up and once I got my food I forgot all about calling.

]]> by: Megs http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67767 Fri, 29 Feb 2008 23:15:16 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67767 I read your blog entry earlier. As a Starbucks employee let me say one thing: We're all not like that. At least in most of New Jersey. Again the person at the register was probably trying to be helpful... but he brought out his Coffee Knowledge attitude stuck up shit which isn't right. Not only that but there should of been some kind of communication that they were out of the cream base mix UNLESS he just ran out on the spot. The barista making your drink... I really have to say it wasn't 100% his fault. He only make drinks that the person on the register tells him to make. So basically the a-hole register person probably made a mistake in the order and all he did was follow what he was given to him. How ever, I can't defend him for the second mistake round... that was probably plain stupidity. I'm glad to see that cooperate responded fast to your situation. Let me assure you that this will definitely get reported back to the manager of the store, and if the manager is a good manager, they will do something about it. As for the whole training on Feb. 26, if you want to read on what went on, just visit my blog. OH and by the way, cute blog! I read your blog entry earlier. As a Starbucks employee let me say one thing: We’re all not like that. At least in most of New Jersey. Again the person at the register was probably trying to be helpful… but he brought out his Coffee Knowledge attitude stuck up shit which isn’t right. Not only that but there should of been some kind of communication that they were out of the cream base mix UNLESS he just ran out on the spot.

The barista making your drink… I really have to say it wasn’t 100% his fault. He only make drinks that the person on the register tells him to make. So basically the a-hole register person probably made a mistake in the order and all he did was follow what he was given to him. How ever, I can’t defend him for the second mistake round… that was probably plain stupidity.

I’m glad to see that cooperate responded fast to your situation. Let me assure you that this will definitely get reported back to the manager of the store, and if the manager is a good manager, they will do something about it.

As for the whole training on Feb. 26, if you want to read on what went on, just visit my blog.

OH and by the way, cute blog!

]]> by: Jenn http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67759 Fri, 29 Feb 2008 21:54:55 +0000 http://thedomesticdiva.org/blog/2008/02/29/what-you-get-when-you-complain-to-starbucks/#comment-67759 I just read your other post. The guy definitely acted like a twat! It's one thing to make a suggestion, and quite another to act all high and mighty about things and then STILL screw up. I worked in fast food (not that far off from Starbucks :P ), and I never would have stepped out of placed in that manner. It's good that Starbucks got back to you. Yay for freebies, but more importantly, yay for them listening to what you had to say! I just read your other post. The guy definitely acted like a twat! It’s one thing to make a suggestion, and quite another to act all high and mighty about things and then STILL screw up. I worked in fast food (not that far off from Starbucks :P ), and I never would have stepped out of placed in that manner.

It’s good that Starbucks got back to you. Yay for freebies, but more importantly, yay for them listening to what you had to say!

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