As a Walmart Mom, I was recently asked to try out Walmart’s new Pick Up Today feature on walmart.com to see how it works in my store. So with the giftcard they provided I set out to find something that 1. was available for pick up today and 2. was something that my family could use. For a while now I’ve been looking for an ice cream maker and this was just the right opportunity to try one out.
I searched Walmart.com and found the ice cream maker that I wanted, with my preferred store already chosen, it said that it was available for Pick Up Today! I was excited! So I placed the order and got a confirmation that my order would be available in-store within the next 4 hours and that I would get a confirmation email when it OK for me to go to the store to pick it up. To my surprise I got an email just an hour later!!! Talk about FAST. I didn’t even check my email until several hours later because I was expecting it to take up the entire 4 hour time slot. I really liked that it was available for pick up so quickly.
Pick Up Today as of right now is only available on certain items and departments. A Pick Up Today option is displayed on the product page if it is available in your area. Orders can be placed between 6 a.m. and 6 p.m. in order for them to picked up in-store on the same day, anything after 6 p.m. is available the next day for pick up. Pick up times are from 10 a.m. to 10 p.m. in-store.
So after I received my confirmation for pick up, I printed out my email (which it told me to do) and took it with me to my local store. Pick Up Today items are available in the same location as Site to Store Pickups. This is where my problem came in but I think it may just be my store because I’ve had a few problems in the past. At the Site to Store pickup location in my store there isn’t usually someone there to assist me so I have to use the page system at the desk. This results in me waiting a while before someone comes to assist me with my order pickup. But after a store employee helped me it was pretty smooth sailing from there. I had no problems with getting my item and they had no problems finding it. So if I didn’t have to wait for an employee to show up at the Site to Store pickup location in-store I could have literally been in and out of the store in like 5-10 minutes.
Would I use Walmart’s New Pick Up Today feature? Probably. I liked the overall quickness of it. Had I not had to wait at the counter to pick up my order I might have given it a definite yes but with all new things there are some growing pains. Overall I think it’s a useful feature for shopping online. As more items are available for Pick Up Today I think the feature will definitely improve.